GENERAL TERMS FOR SØNDERVIG CAMPING
We point out that your booking is not covered by the Consumer Contracts Act's rules on the right of withdrawal.
The sale of accommodation (e.g. cottages, holiday homes, camping, etc.) is covered by a special exemption provision in the danish consumer law (Forbrugeraftalelovens § 18, stk. 2, nr. 12).
The booking made is thus not covered by a 14-day right of withdrawal. This applies across Europe according to European travel law and is not just a Danish exception.
Booking and payment
When you are booking a stay on our camp site for your own caravan/tent/motorhome or an accommodation in a cottage, holiday apartment or a rental tent, the full amount is payable upon booking.
As soon as we have received your booking, we will send you a booking confirmation by email. If you do not receive an email with your booking confirmation, please check your spam filter or Junk Email.
Upon receipt of the confirmation, it is your responsibility to ensure that the period and the selected unit are correct.
Generally
Camping
Arrival is from 12 noon and departure is no later than 12 noon. In the low season you can mostly stay until 4 PM (unless the pitch is reserved, or we need the place).
Pitches with private bathroom
Arrival is from 12.30 PM and departure is no later than 12 noon. If you have ordered final cleaning, departure is no later than 10 AM.
The Hirer is responsible for cleaning of the bathroom. On departure the bathroom as well as the equipment should be left in the same clean state as on arrival. Final cleaning can be ordered, however, no later than on arrival.
Cottage, holiday apartment or a rental tent
Arrival is from 3 PM and departure is no later than 12 noon. If you have ordered final cleaning, departure is no later than 10 AM.
The cottage/holiday apartment/tent may only be occupied by the number of persons specified in the agreement.
Smoking is not permitted in any of our cottages, holiday apartments or tents. This also applies to e-cigarettes. If this is violated, a cleaning fee of DKK 1,500 will be paid.
Pets are not allowed in our cottages, holiday apartments and rental tents.
The general rules of order must also be observed.
During the hire period, the Hirer is responsible for the rented unit and liable for damages to the cottage / holiday apartment / rental tent or its equipment. Any damages must be reported immediately to Søndervig Camping so as to be paid prior to departure.
The Hirer is responsible for cleaning of the cottage / holiday apartment / rental tent. On departure the cottage / holiday apartment / rental tent as well as the equipment should be left in the same clean state as on arrival. Final cleaning can be ordered, however, no later than on arrival.
Complaints
Søndervig Camping assumes no responsibility for suddenly occurring damages (installation failures and leaks, blocked drains, etc.), but will ensure that the damage is repaired as soon as possible after the notification.
Complaints in general must be reported to Søndervig Camping within 48 hours after check in. Complaints that appear later (e.g. after departure) will not be acknowledged. In these cases, the Hirer cannot claim damages, price reduction or reimbursement of parts of the payment.
Søndervig Camping cannot be held responsible for presence of animals and insects, as the campsite is located in a nature area.
Any disagreement between Søndervig Camping and Hirer is to be settled in accordance with the general rules of Danish law. Legal actions can only be brought before the Court of Herning, Denmark, which is the venue selected.
Cancellation
Cancellation of the booking can only be made in writing and is only valid from the day it is received by Søndervig Camping.
If the pitch, cottage, apartment or rental tent is vacated prematurely, the Hirer is not entitled to a refunding of any part of the payment/hire charge. The same applies in case the Hirer fails to take up the accommodation from the start date.
In case of cancellation, the following also applies:
Camping, pitch without private bathroom
More than 30 days before arrival:
30 to 8 days before arrival:
In case of cancellation, 50% of the amount paid will be refunded.
7 to 0 days before arrival:
In case of cancellation, the amount paid will not be refunded.
Camping, pitch with private bathroom
More than 60 days before arrival:
60 to 30 days before arrival:
In case of cancellation, 50% of the amount paid will be refunded.
In case of cancellation, the amount paid will not be refunded.
Cottages, holiday apartment and rental tent
More than 60 days before arrival:
In the event of cancellation, the amount paid will be refunded less an administration fee of DKK 500.
60 to 30 days before arrival:
In case of cancellation, 50% of the amount paid will be refunded.
29 to 0 days before arrival:
In case of cancellation, the amount paid will not be refunded.
Offers
Søndervig Camping's offers are non-refundable, and the amount paid will not be refunded if cancelled.
Cancellation due to illness
If you have not received a refund of the entire amount paid in connection with the cancellation, it is recommended to contact your own insurance company if the cancellation is due to illness.
Force Majeure and similar conditions
If fulfilment of the booking is impossible due to force majeure or conditions that can be equated with this, including (but not limited to): war, riots, natural disasters, oil and petrol rationing, pollution disasters, epidemics, pandemics, suspension of currency trading, unusual weather conditions, drought, floods, border closure, traffic conditions, strikes, lockouts and the like that could not have been foreseen at the conclusion of the booking, Søndervig Camping is entitled to cancel the booking, and Søndervig Camping cannot be held liable.
The amount paid will not be refunded. The Hirer will, however, receive a voucher for the amount paid. The voucher can be used to purchase a new stay within a 3-year period.
Prices
All amounts are incl. 25% VAT. Reservations are made for VAT and tax increases.
Dataprotection
Referring to: https://soendervigcamping.dk/en/privacy-policy/